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AI voice agent development

Calls answered, understood and written down.

A voice agent is judged on the calls it gets wrong, not the ones it gets right. We build for the handover: it takes the call, captures what is needed, does the lookup, and passes a warm, summarised call to a person the moment it is out of its depth.

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voice · call 4417

Inbound, after hours

Handed over
  • Caller identified from number 2s
  • Order status read aloud read only
  • Refund requested out of scope
  • Transferred with summary to duty agent

Languages

3

Handover

1tap

Transcript

CRM

15+
Years of experience
1,200+
Projects delivered
98%
Customer satisfaction
16
Industries served

What we build

What a voice agent can take off the queue.

Start with the calls that are repetitive and low risk. Earn the harder ones later.

First-line answering

Out of hours and overflow, so a call is never met with a ring-out or a full voicemail box.

Status and lookup

Order, delivery, appointment and account questions answered from the live system, read only.

Qualification

Capture what the enquiry is, who it is from and how urgent, before anyone spends time on it.

Warm handover

The person who picks up gets a summary and the transcript, so the caller does not start again.

Multilingual handling

English, Hindi and Marathi handled on the same line, switching when the caller does.

Written record

Transcript and outcome written back to the CRM, so the call is searchable afterwards.

Technology

What decides whether it feels tolerable.

Callers forgive a machine that is quick and honest about its limits. They do not forgive a maze.

Silence is what makes a voice agent feel broken. We tune for a reply that arrives when a person would have spoken.

  • Streaming speech
  • Barge-in
  • Filler handling
  • Regional endpoints

Why INCI Tech

An entire team, for less than one hire.

Why put a single internal developer on the payroll when you can have designers, engineers, DBAs and infrastructure people. For a fraction of the cost, and without the hiring risk.

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  • Scale without friction

    Our experts manage the technology while you focus on growing the business.

  • No budgeting surprises

    All-inclusive coverage at a flat monthly rate, itemised up front.

  • Protected by default

    Your business and your data are safeguarded against intrusion and the unforeseen.

  • A consultative approach

    Industry-specific solutions built around your constraints, not a generic playbook.

How a build runs

Five stages, in this order.

  1. Stage 01

    Discovery

    We establish the real problem, the users and the constraints before proposing anything.

  2. Stage 02

    Design

    Approach and scope, reviewed with you before any production work begins.

  3. Stage 03

    Build

    Agile sprints with something working at the end of each, not a status report.

  4. Stage 04

    QA & launch

    Testing and performance checks, then a release with a rollback path.

  5. Stage 05

    Support

    The team that built it keeps it running. Monitoring, patching and improvement.

Web work

Recently shipped.

All case studies

Client feedback

What clients say about our web work.

“It wasn't my first experience of cooperating with dedicated development teams, but this time I was really impressed by the developers' professionalism. I would totally recommend INCI Tech as a trustworthy software development partner.”
SK

Shariq Khan

Marketing Manager, Qatar Detergent Company

“Excellent service. I would like to give my sincere thanks to the INCI Tech team for their outstanding commitment to our WordPress development project.”
SS

Shuaib Siddiqui

Entrepreneur, SCSI Geeks

“They understood my vision, delivering a flawlessly designed WordPress website that engages users seamlessly. Their technical expertise ensured a responsive, optimised site across devices.”
SZ

Dr. Samina Zamindar

M.S., D.O. (Ophth)

Contact us

Tell us what you're building.

Thirty minutes with an engineer, before anyone writes a proposal. We'll tell you honestly whether we're the right fit.

91-22-4969-2366

What happens next

  1. 1

    We schedule a call at your convenience

  2. 2

    We run a discovery and consulting session

  3. 3

    We prepare a proposal

We reply within one business day.

Let's build it properly.

Fifteen years, 1,200 projects, and a team that stays after launch.

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